At Moore Truck Parts, we are committed to providing quality aftermarket truck parts and ensuring customer satisfaction.
Please review our refund policy below to understand the terms for refunds, credits, exchanges, and returns.
1. Eligibility for Refunds and Returns
- Return Window: Customers have 30 days from the date of delivery to request a return for a refund/credit or exchange.
- Condition of Returned Items: To qualify for a full refund/credit, all items must be returned in their original, unused condition,
including all parts, packaging, and documentation.
- Non-Returnable Items: Certain products, such as special-order items or clearance items, may not be eligible for returns or refunds.
2. Damaged or Defective Items
- Inspection Upon Delivery: We advise customers to inspect their orders upon receipt.
If there are any issues, please contact us within 30 days upon order being received.
- Claims Process: For items that arrive damaged or defective, please reach out to us with photographs and a description of the issue.
We will work with you to replace the item or issue a refund/credit as appropriate.
3. Process for Returns
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrectly picked.
We recommend using a trackable shipping service to ensure the safe return of items.
4. Refunds
- Refund Processing: Once the returned item is received and inspected, we will notify you of the approval status.
Approved refunds or credits will be processed to the original payment method or the account within 7-10 business days.
5. Exchanges
- If you need to exchange an item for a different part, please contact us within the 30-day window.
Exchanges are subject to stock availability.
For any questions about our refund policy, please reach out to our customer support team.
We are here to assist you and ensure a smooth experience with Moore Truck Parts.
